Since 1985 Founded In Delaware
Look for our sign with the real grand piano on top!
(302) 644-9375 (800) 251-8887
(1) For30 Days - All keyboardamerica's orders are protected under our 30 Day KeyboardAmerica Music Guarantee. If something isn't right with your order, you are covered!
(2) Keep the Boxes - In order to make this process as easy as possible, be sure to keep all boxes and packing material for the first 30 days. This will really speed things along so you can get your exchange or refund fast!
(3) Worn Packaging - If your order shows up looking less than perfect, don't worry! Go ahead and accept that package and open it up. Every package we ship is designed to be handled, loaded and unloaded from trucks, and still keep the contents free from damage or any other problems. Always receive the package and if you're unsure if you should open it, give one of our Sales Advisors a call! If a package is refused and our team finds no damage upon inspection, it is considered a Satisfaction return.
(4) Condition - We're more than happy to help with your return, so be sure that everything is in "new" condition. Returns without original boxes/packing materials or that show any abuse or unusual wear may be refused or subject to a restocking fee. Contact us right away so we can get that product off your hands!
(5) Refunds - We'd love to help you find the right product and keep you playing music! But if you'd like to return your order for a refund, those refunds will be issued in the same method as the original payment. Our team processes refunds as quickly as possible, but please allow a few business days after the return has arrived for the refund to be processed. If you received a promotional gift card as a part of the purchase being returned, that gift card will be voided. If the promotional gift card was used prior to the return, the amount of the promotional gift card will be deducted from the refund.